Mystery Shopping / Test Purchase

North Point Investigations Ltd is able to offer Mystery Shopping on a specialist and ‘totally covert’ level.

We do not conduct staff or customer surveys, however we will deploy a ‘series’ of diverse individuals to make a number of test purchases in almost any environment.

Only then can we deliver an accurate and unbiased picture of the customer experience, interaction and consumer satisfaction.

The specialist report ultimately supplied would contain either audio, video/stills imagery, natural observations or a combination of all these mediums.

Our aim is to supply a comprehensive and detailed report from which you can identify and address good practice, confirm your suspicions or develop the weaker areas of your business.